Shipping Fulfillment:
All orders are processed within 3-7 business days. Orders are not shipped or processed on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
If you are ordering pre order items, your whole order will ship together. If you want the in stock items to ship first, please place separate orders.
Shipping Rates:
Shipping costs will be calculated at checkout. You can select different types of shipping. Please note, first class shipping DOES NOT include tracking.
Damages:
If you receive a shipment that is damaged please contact us within 7 business days of receiving the package. Include pictures of the damaged packaging as well as product and we will work to remedy the situation as quickly as possible.
My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address.
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Ask your local post office if they have your package.
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Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct and the package wasn’t left at the post office or at your neighbor’s, get in touch with us here with your order number. If the package is returned to AbstractbyRabrams due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost (if any) as well as the re-delivery cost. For items that have a shipping profile of “Does not ship from AbstractbyRabrams HQ,” you have 21 days after attempted delivery to reach out to remedy this. After that, there is no guarantee that the item will not have been donated by the 3rd party provider.
AbstractbyRabrams is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer. Refunds will not be issued for returned items. Store credit, minus any shipping and taxes from the original order, may be issued on request only. Store credit will be issued via a one-time use code to be entered by the customer at checkout (any balance is forfeited if the entire amount is not used during purchase).
If a customer does not provide a method of payment within 30 days to re-ship the returned order, the order is forfeited to AbstractbyRabrams and no refund will be issued to the customer. Missing and stolen packages are not the responsibility of AbstractbyRabrams. If a package goes missing during shipment, please work with USPS. If you are suspectable to porch pirates, please work on getting a more secure mail delivery location, as AbstractbyRabrams and other small businesses cannot foot the bill if a package is stolen after delivery. We are happy to the provided the address, date of delivery, tracking information and shipping carrier information for the customer to further investigate with the shipping carrier directly.
I DON’T LIVE IN THE US, BUT I’D LIKE TO ORDER, HOW DO I DO THAT?
Thank you so much for your interest. Currently, all my international orders are processed through Etsy. If the product you want is not on my Etsy, please reach out. I am also happy to help bundle products to make the most of the shipping cost.
For EU customers, at this time I can only ship items that are through my Print on Demand partner.